Maintenance & Damage

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5 articles

Why did the connection point on the battery come undone?

If you removed an oil cartridge and something extra came out with it, meaning the connection point and now you're seeing wires, etc. - it's an unfortunate occurrence that we want to help you understa…

Updated 2 years ago

Why does my transition module no longer tighten?

The transition module can become stripped from over tightening or cross-threading. To prevent any damage from happening, we recommend making sure the transition module is always secure and remember t…

Updated 2 years ago

My cartridge isn’t heating up. What can I do?

If your cartridge isn’t heating up or producing any vapor, we recommend the following: Ensure your device is properly charged. Clean the connection point with a cotton swab dipped in isopropyl alcoho…

Updated 2 years ago

My cartridge is stuck. How can I get it out?

The first step to ensuring the best experience with your Vessel device is using the right 510 thread cartridge. We always recommend press lock, 510-tread cartridges and not refillable carts or twist…

Updated 2 years ago

How do I clean and maintain my Vessel?

One easy maintenance tip is to keep the power connection points free and clear of oil residue or particles. There are many faulty cartridges (1 out of 5 will fail) and they will leak. Grab a cotton s…

Updated 5 years ago

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