My cartridge isn’t heating up. What can I do?
If your cartridge isn’t heating up or producing any vapor, we recommend the following:
- Ensure your device is properly charged.
- Clean the connection point with a cotton swab dipped in isopropyl alcohol to remove any oil residue, dust or other debris.
- Ensure the cartridge isn’t damage or compromised, affecting the ability for the cartridge and heating element to create proper contact.
Read more about the importance of keeping your device clean on our blog.
If you’re still having issues, please reach out to our customer service team at firstname.lastname@example.org we’ll help you out.