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Getting Started

​Unboxing and Overview Video

We take a closer look at the Silver + Walnut Wood Series Vessel. Out of the box you'll instantly appreciate its sleek design and crafted walnut wood paired with a cool touch anodized aluminum. We'll…

Updated 1 month ago

​Which cartridges or brands do you recommend?

For a few reasons, we cannot recommend specific brands; it is best for you to consult with your local retailer/delivery service. That said, there are a few things to consider as you decide which cart…

Updated 4 months ago

What is included in the Vessel Kit?

Every Vessel Set includes the Vessel of your choice, a magnetic USB charger and quick start guide (in the top lid). The BLACK cartridge included with the device is for merchandising purposes only. It…

Updated 1 month ago

How do I use the device?

We recommend gentle/light pulls to begin. Vessel's optimally tuned air intakes allows for more effective pull on the oil and because our power output is clean, it will burn much more efficiently than…

Updated 1 month ago

How long should I charge my Vessel for?

UNTIL THE LIGHTS TURN OFF. We have intelligent charging programmed into the device that will prevent overcharging. Once your Vessel indicates low or no power, simply connect your Vessel-branded, magn…

Updated 1 month ago

What should I understand about the USB magnetic charging cable?

Our charging cable is compatible with only our Vessel line. There will likely be other magnetic charging cables released over time. Please DO NOT attempt to use any non-Vessel charging cables with Ve…

Updated 1 month ago

Where can I learn more?

If you're looking to learn more about our company, our products, the industry and whatever else we can cover - please visit our blog and news page located here.

Updated 4 months ago

What are the power settings?

Vessel features three power/voltage settings that are adjustable using the main button interface. Click the main button 5 times and make sure the Vessel is ON (lights should activate). Once ON, click…

Updated 4 months ago

How do I turn the Vessel On/Off?

In case you missed the directions on the packaging (inside top cover) - it's simple. Click the POWER button 5 times consecutively to turn your Vessel ON or OFF. The device features an AUTO SHUTOFF wh…

Updated 4 months ago

What is the black cartridge?

IT'S A DUMMY. Once you open the packaging, you'll notice immediately, the Vessel has a BLACK plastic cartridge. Remove the cartridge by turning the cartridge counterclockwise (left) and replace with…

Updated 4 months ago