Battery & Charging

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What can I expect with battery life?

This topic gets a lot of attention. Our customers continue to share with us how long they can go without having to charge. Please keep in mind, this is all relative to what type of user you are and e…

Updated 1 year ago

Why isn’t my Base charging stand charging my Vessel?

If your Base charging stand isn't charging your device, we recommend the following: Check the cable connection to ensure there is a proper connection.. Check that the end cap on the device is not dam…

Updated 1 month ago by Karl Bosch

My device isn’t charging. What can I do?

If your device is no longer showing lights when charging, here’s what we recommend: - Check the connection on the cable to ensure that it is plugged in all the way. - Check if the end cap us damaged.…

Updated 1 month ago by Karl Bosch

Does the product come with a charging cable?

Yes, of course. Included in the Vessel Kit is your voice of Vessel, a USB magnetic charging cable and basic instructions. WARNING: PLEASE KEEP THE CABLE AWAY FROM METAL OBJECTS AND UNPLUG WHEN NOT IN…

Updated 3 months ago

When I plug in the device to charge, the lights come on then turn off. Is my Vessel defective?

We have intelligent charging programmed into the device that will prevent overcharging. Once your Vessel indicates low or no power, simply connect your Vessel-branded, magnetic USB charger into an ap…

Updated 1 year ago by Karl Bosch

How often do I need to charge my device?

Updated 1 year ago

I dropped my Vessel and now the charging cable won't fit.

NOT TO WORRY. Things happen. The reason we designed the end cap as a removable piece is for this exact reason. We love the magnetic charging feature like you do - if anything happens where the end ca…

Updated 1 year ago

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