My device isn’t charging. What can I do?
If your device is no longer showing lights when charging, here’s what we recommend:
- Check the connection on the cable to ensure that it is plugged in all the way.
- Check if the end cap us damaged. If the end cap has any damage to it, unscrew it, then attempt to reconnect the magnetic charging cable
- Try a different outlet and/or charging block.
If you are still experiencing issues with charging your device, send an email to email@example.com the team can help you out.