My device isn’t charging. What can I do?

If your device is no longer showing lights when charging, here’s what we recommend:

- Check the connection on the cable to ensure that it is plugged in all the way.

- Check if the end cap us damaged. If the end cap has any damage to it, unscrew it, then attempt to reconnect the magnetic charging cable

- Try a different outlet and/or charging block.

If you are still experiencing issues with charging your device, send an email to info@vesselbrand.comand the team can help you out.


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