Why isn’t my Base charging stand charging my Vessel?
If your Base charging stand isn't charging your device, we recommend the following:
- Check the cable connection to ensure there is a proper connection.
- Check that the end cap on the device is not damaged, dented, or has any noticeable debris.
- Check that the device charges using the magnetic charging cable included with the device. If the cable charges the device but the Base doesn't, let us know.
- If neither the Base or cable charges your device, please see our device charging troubleshooting guide.