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Customer Support

Why is my discount / promo code not working?

COUPLE THINGS COULD BE GOING ON. We try to keep things fun with various promotions and offers, which means you'll likely receive emails or ads that express different offers at different times. First,…

Updated 1 month ago

What do other customers think about Vessel product?

We do our best to keep our customers happy - we also know we'll never be perfect but doing our best to get there is what keeps us motivated. Beyond that, there's nothing more powerful that the testim…

Updated 1 month ago

How can I change my order?

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Updated 1 month ago

Do you have any retail locations?

We're opening up new partnerships with select retail and distributors constantly. If you're looking for a list of retailers, click here.

Updated 1 month ago

What's up with open box?

As new shipments arrive at our warehouse, we perform random inspections to ensure products meet quality standards. They are NEW and UNUSED and carry the same warranty coverage as unopened product. We…

Updated 1 month ago

What is your refund policy?

EFFECTIVE DATE: October 1, 2018 Only UNUSED products purchased through www.vesselbrand.com may be returned for a full refund within ten (10) days following the date of purchase. To be eligible for a…

Updated 1 month ago

Is there a warranty?

Vessel Brand, Inc. warrants Vessel (not its accessories) against defects in materials and workmanship under normal use for a period of one (1) year from the date of retail purchase by the original en…

Updated 1 month ago