Customer Support

Why is my discount / promo code not working?

COUPLE THINGS COULD BE GOING ON. We try to keep things fun with various promotions and offers, which means you'll likely receive emails or ads that express different offers at different times. First,…

Updated 4 months ago

How might my experience with Vessel be improved by registering?

The information Vessel collects to understand your needs and interests helps our team deliver a consistent and personalized experience. For example, our team may use your registration information to:…

Updated 6 months ago by James Choe

Is there a warranty?

If you purchased your product directly from us at www.vesselbrand.com, rest assured your warranty coverage is automatically activated from date of receipt. If you purchased from another location, ple…

Updated 6 months ago

What is your refund policy?

EFFECTIVE DATE: October 1, 2018 Only UNUSED products purchased through www.vesselbrand.com may be returned for a full refund within ten (10) days following the date of purchase. To be eligible for a…

Updated 8 months ago

What do other customers think about Vessel product?

We do our best to keep our customers happy - we also know we'll never be perfect but doing our best to get there is what keeps us motivated. Beyond that, there's nothing more powerful that the testim…

Updated 1 year ago

How can I change my order?

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Updated 1 year ago

Do you have any retail locations?

We're opening up new partnerships with select retail and distributors constantly. If you're looking for a list of retailers, click here.

Updated 1 year ago

What's up with open box?

As new shipments arrive at our warehouse, we perform random inspections to ensure products meet quality standards. They are NEW and UNUSED and carry the same warranty coverage as unopened product. We…

Updated 1 year ago