What is your refund policy?
EFFECTIVE DATE: October 1, 2018
Only UNUSED products purchased through www.vesselbrand.com may be returned for a full refund within ten (10) days following the date of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to us without an approved Return Authorization Number. Also, please do not send us any product containing cannabis, cannabis concentrates or oils, or nicotine.
To return your product, you should mail your product to (First Class postage is acceptable):
Vessel Brand, Inc.
2236 Rutherford Road, Suite 103
Carlsbad, CA 92008
You will be responsible for paying for your own shipping costs for returning your item unless instructed otherwise by customer support. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.
FOR COMPLETE DETAILS ON OUR REFUND POLICY, CLICK HERE